Quality is the cornerstone of our business and these five points summarize our commitment to excellence.

1. Customer Satisfaction Guaranteed
2. Operations manual detailing standard operating procedures
3. Quality Inspections performed by authorized manager or owner
4. Trained Teams
5. Supervised Staff

  1. Customer Satisfaction Guaranteed
    Simply stated, we offer 100% satisfaction, guaranteed! If you are not completely satisfied, we will do what it takes to make you 100% satisfied. From phone conversations to comment cards, we truly work to serve you the best possible way we can. With two convenient locations, we are never out of reach. In most cases, there is someone in the office to answer your questions 6 days per week and our managers or owner will return your call within 1 business day. All tags have a "customer comments section" for you to complete. You can be assured that we take your comments very seriously and will happily address any concerns.

  2. Operations and procedure trianing.
     All our team members receive training regarding standard operating procedures for each service we offer. Hands-on training, explanation of chemicals, when to use which chemical and how to use it, code of conduct and attire are just a few of the items covered.

  3. Quality Inspections performed by authorized supervisor--
    Inspections are performed throughout the process, not just when work is completed. Inspections are performed by an authorized supervisor or the owner. Inspections are not only based upon the quality of work; we also check that everything is "buttoned up" - for example, a boat inspection may include making sure the boat is tied up properly, power cords are plugged in and canvas is snapped back into place.

  4. Trained Teams
     Teams work in pairs, composed of one team leader who is thoroughly trained in all areas and another trainee. Team leaders must meet difficult criteria and are trained individually by an authorized manager or by the owner. In addition, all team members are to maintain a high level of conduct and wear professional attire at all times.

  5. Supervised Staff
    All our staff members are supervised by a manager and trained in safety using only proper equipment. We hire individuals who take great pride in their work so you can take comfort in knowing that your investment will be treated with the care and know-how to exceed all expectations.